Dispatch Health seeks a dynamic, experienced and strategic leader to join DispatchHealth, an innovative and rapidly growing company in the position of Market Director for the Northern New Jersey community.

The Position

The Market Director, northern New Jersey will need to be a high integrity leader with a strong background of delivering results. He/she will understand the healthcare industry and recent trends and is responsible for executing strategic business plans to take the organization into the future. Working in a start-up environment, the Market Director, northern New Jersey will design and implement key processes in both the clinical and business areas. This position will help lead the evaluation, development and implementation of strategic growth initiatives to enhance all parts of the strategic plan. Preference given to candidates who know the Northern New Jersey medical markets and has a background in Marketing and Business Development.

The Market Director at Dispatch Health provides general management of a local office clinical dispatch center. The Market Director will support the clinical delivery team and perform standard medical back-office functions for roughly 25% of their time. 75% of their time will be focused on Business Development and Marketing. The Market Director will report to the Vice President of New Market Development.

DispatchHealth is redefining healthcare delivery to offer on-demand care for people of all ages in the comfort of their own home. DispatchHealth's board-certified medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits and hospital readmissions. Medical teams are available during the day and also on weekends, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.

This is a leadership role with an exciting, broad array of strategic and operational areas of responsibility. These areas include:

  • Marketing
  • Recruiting & Retention
  • Internal Communications
  • External Communications
  • Community Affairs
  • Channel Partners (Payers, Health Systems, Senior Health, Home Health, etc.)
  • External Affairs
  • Facilities & Fleet Management
  • Community Services
  • Medical Inventory

The Market Director, northern New Jersey should focus on ensuring that all areas are operating effectively, that they are aligned with the overall goals and strategy of the organization. In addition, the Market Director will be outward facing in the community, regionally and nationally in terms of driving partnerships at these levels. This role offers a tremendous amount of latitude and visibility.

To be an innovator and launch successfully into new markets, Dispatch Health must demonstrate superior outcomes, provide seamless delivery of care, and ensure competitive cost structures. It must also stay at the cutting edge of emerging technologies and new delivery models. The Market Director must help the organization anticipate and respond effectively to evolving market and environmental trends.

Opportunities and Expectations for Leadership

The Market Director, northern New Jersey must demonstrate meaningful progress within the first six to twelve months of her/his tenure, in a number of key areas.

  • Be a trusted and respected member of the northern New Jersey healthcare community, developing strong relationships at all levels
  • Be a visible, inclusive and transparent leader of the Dispatch Health staff in the northern New Jersey Market
  • Develop a culture of excitement and optimism, and develop a staff that would recommend working at Dispatch Health
  • Develop goals that are clearly stated and understood by the northern New Jersey teams
  • Implement standards of service for care and ensure that the highest level of quality is maintained
  • Ensure all regulatory guidelines are met
  • Lead quality improvement activities
  • Meet/exceed operational and financial goals

Candidate Competencies/Qualifications

Education

A master’s degree in business administration, healthcare administration, a clinical discipline or a related field.

Experience

10+ years of experience in a healthcare or related business field with demonstrated ability to lead teams and make her/his organization more operationally efficient and effective. Candidates should have several years of experience aligning teams with organizational objectives.

Track record of financial responsibility and strengthening financial performance.

Personal Characteristics

Market Director candidates should clearly demonstrate and have a track record of the following:

Values/Strengths

  • Interpersonal Skills: cultivating strong relationships, exhibiting an executive disposition, valuing stakeholders and building consensus
  • Business/Management: developing team talent, driving execution, financial acumen, making healthcare operations decisions
  • Leadership: empowerment/delegation, leading change, selling the vision, passion for results

Community Leadership

  • High sense of social responsibility
  • Visible and active in the community
  • Visionary, strategic thinker with follow through
  • Always seeking to raise the performance bar

Intellectual and Analytical Skills

  • Intelligent
  • Current on healthcare trends, models, and delivery systems
  • Tenacious, timely, and attentive to detail, but maintaining an eye on the big picture

Political Acumen

  • Savvy in dealing with sensitive issues

Motivator/Mentor

  • Empowers staff to be successful in their roles
  • Holds others accountable without micromanaging
  • Hires individuals committed to excellence and innovation, and encourages them to seek opportunities for continuous improvement

Change Agent

  • Supports decisions that advance great patient care
  • Builder of coalitions and partnerships

Decisive Executive

  • Willing to make decisions; seeking to understand others’ ideas and input, but skilled in ensuring timely decisions; works to ensure that ultimate decisions are understood by others as a way of gaining ongoing support
  • Pragmatic leader with a facilitative and consultative style

Team Player

  • Bridge-builder, consensus-seeker

All materials will be treated as confidential.

Dispatch Health is an equal opportunity employer.

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.