Telephone Triage Nurse - Call Center

About Us

DispatchHealth has redefined health care delivery to offer on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth’s emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.

Mission: Provide patient-centered care through the power of technology, convenience, and service.

Job Summary

The Telephonic Registered Nurse will be part of a multidisciplinary team supporting general care processes, providers, and patients in an ambulatory community-based setting. The RN is responsible for evaluating and assessing patient’s health care needs based on telephonic evaluation and assessment of patient reported signs and symptoms. The RN must be familiar with multi-state NPA, understand delegation processes in multiple states, and be able to obtain multi-state licenses. The RN must meet minimum quality and productivity standards as defined by DispatchHealth.

This position can be located in Denver, CO or remotely. This is a full time, 40 hour per week position.

Job Duties

  • Provide telephonic clinical assessment, health education and utilization management services to a variety of clients.
  • Provide telephonic triage for patients seeking care with multiple complaints.
  • Serve as a clinical resource for non-clinical call center staff.
  • Serve as a clinical liaison for patients, families, primary care providers and other members of the patient’s care team.
  • Assessment and provision of care using telecommunication devices.
  • Application of the nursing process in telehealth care.
  • Delivery of culturally sensitive, age-specific care to identified populations.
  • Use of clinical decision support tools.
  • Demonstration of problem-solving, prioritization, collaboration, and customer relation skills.
  • Communication skills: both written and verbal to include effective listening, negotiation, counsel and crisis management.
  • Handle multiple in bound calls/ multiple phone lines.
  • Thrive working with technology.

Education and Experience:

● BSN prepared RN from an accredited nursing education program.

● Minimum of 3 years experience as an RN in an Acute Care, Ambulatory Care, Emergency or Urgent Care setting.

● Telephone triage experience of at least 1 year.

      Certificates and Licenses:

      • Current unrestricted RN license in Colorado. Licensure in practicing state(s) via reciprocity/endorsement or compact licensure.
      • BLS certification from the American Heart Association (AHA).

      Benefits:

      • Career growth and investment
      • Be part of an innovative, exciting and progressive company
      • Competitive health & wellness benefits
      • 401k