Lead Nurse Practitioner/Physician Assistant

DispatchHealth

DispatchHealth is looking for a Lead Nurse Practitioner/Physician Assistant (Advanced Practice Provider or APP) to join our growing clinical team in the Tacoma, WA area.

The Lead APP at DispatchHealth will assist the National Director of APPs in the recruitment, training, scheduling and day-to-day management of Tacoma, WA based APPs and DHMTs. This position will work closely with the Denver based Medical Director to manage APPs and EMTs including participation in evaluations and annual reviews using standard company metrics.

DispatchHealth provides right-sized healthcare through the power of technology, convenience and service. DispatchHealth delivers on-demand healthcare services to a patient’s home, office or location of need. With a call, click or tap of an app, patients get a skilled medical team at their door in a matter of hours. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

Our Mission:

Provide righteous healthcare through the power of technology, convenience and service.

Our Vision:

Redefine healthcare delivery

Our Values – the foundation to our culture:

  • World class customer service and quality
  • Be passionate
  • Work hard while having fun
  • Drive innovation
  • Work collaboratively
  • Always do what is right for the patient
  • Focus on the continuum, not just the moment
  • Community responsibility

Lead APP Job Description/Duties:

  • Day to day clinical operations of market in conjunction with Market Director, dyad relationship
  • Clinical shift and office/admin time expectations: Expectations change as need to manage providers increases. Graduated and competitive stipend dependent upon number of Cars in market. This will be discussed during interview and on-boarding.
  • Report to Regional Director of APPs

Recruitment/Hiring:

  • Market preparation: With Market Director/Operations team, prepare for expansion
  • Try to anticipate staffing needs/FTE requirements with expansion/car additions
  • Matching provider staffing to increased volumes and desired patient requests (shift mapping)
  • Advertising, managing job boards as needed in conjunction with Director of Recruiting
  • Vetting CVs
  • Setting up and conducting interviews/ride alongs
  • Negotiating salaries, hiring. Coordination with HR for new hires



Training:

  • Scheduling new provider on-boarding/training (EMR, Lab, etc)
  • Orientation: conducting in office training and arranging clinical orientation/shifts
  • Skills review
  • Evaluating readiness for solo clinical practice
  • Providing support for initial clinical shifts



Scheduling/Clinical:

  • Monthly provider scheduling
  • Payroll/Hours worked updates on Humanity
  • Developing agenda and running monthly Provider/EMT meetings
  • Attending Lead APP meetings monthly
  • DHMT supervision (includes hiring/training)
  • Lab/QC oversight in conjunction with Medical Director
  • Athena:
  • Clinical Inbox management
  • Athena templates updates: macros, procedure, dot phrases and template building
  • Training for Athena - how to use macros/templates/encounter plans, increasing efficiencies in Athena

Optimization:

  • Metric review/BI tool
  • Ride alongs/Resource Rides with APPs
  • Refine and perfect provider work-flows
  • Provider evaluations, annual reviews
  • Improving efficiencies based on KPIs
  • Optimize coding/billing. Related to Athena templates and dot phrases in combination with Biller/Coder
  • Provider competency training & continuing education (skills updates, CME updates, provider teaching/pearls)
  • Maintain/update Provider Reference Section
  • Work with Clinical Educator to optimize APP performance
  • Chart review and patient care review (w/Medical Director) when necessary

Business Development Support:

  • Attend clinical meetings with vendors/preferred partners with Market Director and Community Engagement Managers as needed

Minimum Qualifications:

  • At least 5 years of experience in the ED, UC or family practice
  • Current unrestricted state licensure as a Physician Assistant or Nurse Practitioner
  • Nationally board certified (current)
  • Current BLS/ACLS certification
  • Prescriptive authority and DEA

Required Competencies, Skills and Abilities:

  • Ability to document in electronic medical record, ensuring completeness and accuracy
  • Ability to adopt and champion technological tools to optimize provider workflow
  • Ability to work both independently as well as collaboratively with others to achieve common goals
  • Cultural competency
  • Knowledge and ability to perform therapeutic interventions such as splinting, suturing, wound care and minor surgical procedures
  • Strong interpersonal and written communication skills
  • Critical thinking skills utilizing evidence based standards of practice
  • Expertise in clinical skills related acute care, chronic conditions and injuries
  • Ability to identify and proactively solve problems
  • Ability to thrive in a patient-focused environment
  • Previous management experience preferred

Benefits:

  • Career advancement opportunities
  • Be part of something new, exciting and progressive
  • Healthcare benefits and 401k provided with full-time employment
  • Progressive delivery model

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.