Lead DispatchHealth Medical Technician

DispatchHealth is looking for a Lead DispatchHealth Medical Technician (DHMT) to join our growing team for the Houston market. The Lead DHMT at DispatchHealth will be an experienced Medical Tech looking to grow their career. This position will report directly to the Market Lead APP. The time requirements would be 20 hours a week admin, 20 hours a week clinical.

DispatchHealth provides right-sized healthcare through the power of technology, convenience and service. DispatchHealth delivers on-demand healthcare services in a patient’s home, office or location of need. With a call, click or tap of an app, a skilled medical team arrives at the patient’s door in a matter of hours. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

Vision:

  • Create the most advanced and complete model in the world

Mission:

  • Provide patient-centered care through the power of technology, convenience, and service.

Values:

  • World-class customer service and quality
  • Work hard while having fun
  • Drive innovation
  • Work collaboratively
  • Always do what is right for our patients
  • Focus on the continuum of care
  • Give back to our community
  • Create a diverse and inclusive work environment

Job Responsibilities:

Recruitment/Hiring:

  • Work with Lead APP to anticipate staffing needs/FTE requirements for market expansion/car additions
  • Match DHMT to provider staffing
  • Conduct interviews/ride alongs
  • Coordinate with HR and recruitment teams to get new staff on-boarded

Training:

  • Schedule new DHMT on-boarding/training
  • Orientation: conduct in office training and arrange clinical training shifts
  • Skills review
  • Evaluate readiness for solo clinical practice
  • Provide support for initial clinical shifts with field support for new DHMTs
  • Coordinate task book check-offs and ensuring deadlines are met

Scheduling/Clinical:

  • Monthly DHMT scheduling in conjunction with the central scheduling
  • Payroll/Hour updates in scheduling system
  • Develop agenda and run quarterly DHMT meetings
  • Dashboard training/updates and coordination of issues to Product Development team

Optimization:

  • Team building and supporting Dispatch culture
  • Professional development support: Fostering relationships and coordinating meetings with Dispatch leadership
  • KPI/Metric review related to survey and credit card on file collection
  • Ride along/Resource Rides with DHMT as needed
  • Refine and perfect DHMT work-flows
  • DHMT evaluations, annual reviews and coaching
  • DHMT competency training & continuing education (skills updates, CME updates, DHMT teaching/pearls) in conjunction with Clinical Educator

Medical Technician

  • Patient assessment and monitoring, vital signs
  • IV starts and blood draws
  • Splint application
  • Wound care
  • Work directly with point of care laboratory equipment including operation, calibration and maintenance
  • Perform EKGs
  • Assist NP/PAs in the daily functions of a mobile emergency unit
  • Documentation
  • Supply and stocking

Minimum Qualifications

  • Mid to upper level Medical Technician experience
  • EMT - Basic Certification with Texas License
  • Valid driver’s license with clean driving record
  • BLS, American Heart Association
  • High School Diploma or GED equivalent
  • 2 years managerial experience preferred
  • Previous experience with Athena EMR a plus

Required Competencies, Skills and Abilities

  • Strong customer service capabilities
  • Experience or education in healthcare
  • Highly organized and task oriented
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to adapt to new computer systems quickly
  • Effective time management skills
  • Excellent interpersonal and communication skills
  • Work cooperatively, positively and collaboratively with an interdisciplinary team
  • Knowledge of local geography and market
  • Passion for redefining how healthcare is delivered

Benefits:

  • Career advancement opportunities
  • Quarterly volunteer opportunities
  • Be part of something new, exciting and progressive
  • Healthcare benefits and 401k provided with full-time employment

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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