DispatchHealth

DHMT / Office Coordinator - LAB/QC (.5 fte EMT and .5 fte OC/QC)

DispatchHealth is looking for a DHMT / Office Coordinator to join our growing team for the Nashville, TN market.

The DHMT / Office Coordinator at DispatchHealth works with our clinical teams both in the field and assisting with general coordination of the local office / clinical dispatch center. The DHMT / Office Coordinator will support the clinical delivery team, perform standard medical back-office functions, oversee vehicles and curate office technology.

DispatchHealth provides right-sized healthcare through the power of technology, convenience and service. DispatchHealth delivers on-demand healthcare services in a patient’s home, office or location of need. With a call, click or tap of an app, a skilled medical team arrives at the patient’s door in a matter of hours. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

Vision:

  • Create the most advanced and complete model in the world

Mission:

  • Provide patient-centered care through the power of technology, convenience, and service.

Values:

  • World-class customer service and quality
  • Work hard while having fun
  • Drive innovation
  • Work collaboratively
  • Always do what is right for our patients
  • Focus on the continuum of care
  • Give back to our community
  • Create a diverse and inclusive work environment

Job Responsibilities:

EMT Job Duties - .5 fte

  • Patient assessment and monitoring, vital signs
  • IV starts and blood draws
  • Splint application
  • Wound care
  • Work directly with point-of-care laboratory equipment, including operation, calibration and maintenance
  • Perform EKGs
  • Assist NP/PAs in the daily functions of a mobile emergency unit
  • Documentation
  • Supply and stocking

Office Coordination - .5 fte

  • Office supplies – order and maintaining inventory
  • Furniture
  • Cleaning / trash removal / medical waste coordination
  • Office keys for new employees
  • Other duties as assigned

Clinical Administration

  • Scanning Clinical documents
  • Clinical inventory
  • Receiving and coordinating with Inventory Manager
  • Maintain par levels
  • Stocking
  • Kit creation & updates
  • Kit maintenance
  • Manage employees in Orbits system (add/remove as needed)
  • Training manual updates
  • Update and maintain all lab supply’s and temperature logs
  • Keep logs of every QC
  • Make sure temperature logs are within ranges and fridges are operating correctly
  • Other duties as assigned

Vehicles

  • Cars spin up
  • Car wrap
  • Toll/Parking coordination
  • Car configuration
  • Incident Reporting
  • Creating driver IDs through WEXonline
  • Other duties as assigned

Technology

  • Local tech configuration
  • Machine maintenance
  • Other duties as assigned

Lab QC

  • Train APPs for all lab tests
  • Update all clinical staff of lab changes- and teach during DHMT meetings
  • Create and maintain all lab manuals for rovers
  • QC all Lab supplies
  • Run Weekly i-STAT simulators
  • Maintain all temperature logs
  • Work closely with lab manager and lab director with any lab issues
  • Self-Audit lab
  • Enter and maintain all expiration dates for all supplies
  • Manage Kit Versioning when a new version is available
  • Take calls from the field to help problem solve lab questions and temperature deviations
  • Train DHMTs in the field
  • Update i-STAT QC reference ranges as needed
  • Maintain all test pouches
  • Ensure that "cheat sheets" are in every kit for every test
  • Participate on the lab conference call every 1st Friday of every month

Minimum Qualifications

  • Medical Technician with IV Certification preferred (but will train)
  • EMT-B Certification with Tennessee License (NREMT a Plus)
  • 2 years’ experience managing medical offices preferred
  • Valid driver’s license with clean driving record
  • BLS, American Heart Association
  • High School Diploma or GED equivalent
  • Previous experience with Athena EMR a plus
  • Ability to lift and carry equipment up to 30 pounds
  • Ability to walk up and down several flights of stairs easily
  • Strong customer service skills
  • Ability to work full

Required Competencies, Skills and Abilities

  • Experience or education in healthcare
  • Highly organized and task oriented
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to adapt to new computer systems quickly
  • Effective time management skills
  • Excellent interpersonal and communication skills
  • Work cooperatively, positively, and collaboratively with an interdisciplinary team
  • Knowledge of local geography and market
  • Passion for redefining how healthcare is delivered

Benefits

  • Healthcare benefits and 401k
  • Career advancement opportunities
  • Be part of something new, exciting, and progressive

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.