DispatchHealth is looking for a Lead DispatchHealth Medical Technician (DHMT) to join our growing team for the Denver Market

The Lead DHMT at DispatchHealth would need to be an experienced DHMT on a career pathway. This position would report directly to the Market Lead . The time requirements would be 20 hours a week admin, 20 hours a week clinical.

DispatchHealth, founded in 2013, has the vision of creating the most advanced and complete in-home care model in the world. The company is the leading provider of mobile, high acuity care services in the United States. DispatchHealth has created an integrated, high value delivery solution that provides exceptional care in the home through technology, convenience and service. The company's on-demand offering enables patients to opt for a high value care with a lower cost option to the ER all within the comfort of their home or workplace. The company’s care focuses on the Quadruple Aim of enhanced patient experience, improved health outcomes, lowering healthcare cost, and superb provider experience.

DispatchHealth is based in Denver, Colorado and currently serves patients in 16 cities nationwide. The Clinical Support Center/Care Team is critical to the success of DispatchHealth as this role impacts the patient’s first impression of DispatchHealth and supports our providers’ ability to provide on-demand clinical care. The CSC/Care Team Agent is responsible for phone triage of the patient’s clinical request through to scheduling a visit with a DispatchHealth clinical team.

DispatchHealth:

Vision:

  • Create the most advanced and complete in-home care model in the world

Mission:

  • Provide patient-centered care through the power of technology, convenience, and service.

Values:

  • World-class customer service and quality
  • Work hard while having fun
  • Drive innovation
  • Work collaboratively
  • Always do what is right for our patients
  • Focus on the continuum of care
  • Give back to our community
  • Create a diverse and inclusive work environment

Practicing “The Dispatch Way”:

  • Courageous advocates for patients and each other.
  • Clinical innovation with quality and safety top of mind.
  • Providing exceptional care by meeting people where they are.

Job Responsibilities:

Recruitment/Hiring:

  • Work with Lead APP to anticipate staffing needs/FTE requirements for market expansion/Car additions
  • Match DHMT to provider staffing
  • Open positions in job boards, as needed, and inform Director of Recruiting and Lead APP if additional support is needed to locate qualified candidates
  • Review CVs
  • Set up and conduct interviews/ride alongs
  • Work with Director of Recruiting on compensation and offers for new hires
  • Coordinate with HR for new hires and Background Checks
  • Photo coordination for IDs and scrub sizing w/HR

Training:

  • Schedule new DHMT on-boarding/training
  • Orientation: conduct in office training and arrange clinical training shifts
  • Skills review
  • Evaluate readiness for solo clinical practice
  • Provide support for initial clinical shifts with field support for new DHMTs
  • Coordinate task book check-offs and ensuring deadlines are met

Scheduling/Clinical:

  • Monthly DHMT scheduling in conjunction with the central scheduling
  • Payroll/Hour updates in scheduling system
  • Develop agenda and run quarterly DHMT meetings
  • Dashboard training/updates and coordination of issues to Product Development team

Optimization:

  • Team building and supporting Dispatch culture
  • Professional development support: Fostering relationships and coordinating meetings with Dispatch leadership
  • KPI/Metric review related to survey and credit card on file collection
  • Ride along/Resource Rides with DHMT as needed
  • Refine and perfect DHMT work-flows
  • DHMT evaluations, annual reviews and coaching
  • DHMT competency training & continuing education (skills updates, CME updates, DHMT teaching/pearls) in conjunction with Clinical Educator

Medical Technician

  • Patient assessment and monitoring, vital signs
  • IV starts and blood draws
  • Splint application
  • Wound care
  • Work directly with point of care laboratory equipment including operation, calibration and maintenance
  • Perform EKGs
  • Assist NP/PAs in the daily functions of a mobile emergency unit
  • Documentation
  • Supply and stocking

Minimum Qualifications

  • • Mid to upper level Medical Technician experience
  • • Medical Technician with IV Certification preferred
  • • EMT - Basic Certification with Colorado License
  • • Valid driver’s license with clean driving record
  • • BLS, American Heart Association
  • • High School Diploma or GED equivalent
  • • 2 years managerial experience preferred
  • • Previous experience with Athena EMR a plus

Required Competencies, Skills and Abilities

  • • Strong customer service capabilities
  • • Ability to work full or part-time
  • • Experience or education in healthcare
  • • Highly organized and task oriented
  • • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to adapt to new computer systems quickly
  • • Effective time management skills
  • • Excellent interpersonal and communication skills
  • • Work cooperatively, positively and collaboratively with an interdisciplinary team
  • • Knowledge of local geography and market
  • • Passion for redefining how healthcare is delivered

Benefits

  • • Healthcare benefits and 401k
  • • Continuing medical education allowance as outline in company policies
  • • Paid time off accrual as outlined in the company policies
  • • Career advancement opportunities
  • • Be part of something new, exciting and progressive

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.