Do you want to be a part of changing healthcare as you know it?

Are you ready to be a part of a dynamic team with an evolutionary organization?

Do you think you have what it takes to make a difference in a fast pace, ever-changing industry?

If you think you are ready to hit the ground running, you may be exactly what the DispatchHealth family is looking for

Position Summary

DispatchHealth is looking for a Clinically trained Support Ambassadors to join our growing CARE TEAM headquartered in the Denver area.

The CARE TEAM is critical to the success of DispatchHealth as this role impacts the patient’s first impression of DispatchHealth and supports our providers’ ability to provide on-demand clinical care. The CARE Ambassador is responsible for phone screening of the patient’s clinical request through to scheduling a visit with a DispatchHealth Clinical Team while maintaining excellent customer service.

Some things you can expect to do:

  • All components of acute patient screening including evaluation of symptoms/ chief complaint, coordination of secondary triage when applicable with Providers in the field
  • Coordination of day to day PA/NP and EMT patient volume thru screening Patient's concerns
  • Coordination of referrals for patients
  • Post-visit patient callbacks
  • Other responsibilities as identified

What you must bring to the table:

  • 2 years of clinical experience; EMT, Medical Dispatch, Medical Assistant
  • Medical Terminology Education
  • 2 Year Customer Service
  • Experience with Athena EMR a plus
  • Strong customer service capabilities
  • Dispatch screening
  • Excellent verbal communication
  • Ability to think critically in complex situations

Some things we will provide for you:

  • Career advancement opportunities
  • Professional development
  • Be part of a company that is new, exciting and progressive
  • Competitive Health and Wellness benefits for full-time employees
  • 401k
  • Flexible schedule

The Dispatch Way”- how we practice healthcare differently

  • Courageous advocates for patients and each other.
  • Clinical innovation with quality and safety top of mind.
  • Providing exceptional care by meeting people where they are.

DispatchHealth:

Vision:

  • Create the most advanced and complete in-home care model in the world

Mission:

  • Provide patient-centered care through the power of technology, convenience, and service.

Values:

  • World-class customer service and quality
  • Work hard while having fun
  • Drive innovation
  • Work collaboratively
  • Always do what is right for our patients
  • Focus on the continuum of care
  • Give back to our community
  • Create a diverse and inclusive work environment

Still not convinced, learn more by visiting our website dispatchhealth.com

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.