Ready for a something new? DispatchHealth is a young, innovative and trend setting organization that provides motivated employees with an opportunity to make a difference.

DispatchHealth is looking for a Care Team Ambassadors to join our growing Customer Service Team headquartered in the Richardson/Dallas area.

The Care Team is critical to the success of DispatchHealth as this role impacts the patient’s first impression of DispatchHealth and supports our providers’ ability to provide on-demand clinical care. The Care Team Ambassador is responsible for the phone screening of the patient’s clinical request through to scheduling a visit with a DispatchHealth clinical team while maintaining excellent customer service.

DispatchHealth delivers on-demand Medical services and treatment to a patient’s home, office or location of need. With a call, click or tap of an app, patients get a skilled medical team at their door in a matter of hours. DispatchHealth is redefining healthcare through a unique mobile acute care delivery model that is high-tech and convenient for patients while alleviating the burden on primary care providers, urgent care facilities and emergency rooms.

Our Mission:

As the voice of Dispatch Health, we guide patients through a compassionate, memorable experience that results in loyal patients and partners.

Our Vision:

Build a healthier community by connecting patients with providers when and where they need healthcare.

Redefine healthcare delivery.

Our Values – the foundation to our culture:

  • World class customer service and quality
  • Be passionate
  • Work hard while having fun
  • Drive innovation
  • Work collaboratively
  • Always do what is right for the patient
  • Focus on the continuum, not just the moment
  • Community responsibility

Job Responsibilities:

  • All components of acute patient screening including; evaluation of symptomatology , coordination of secondary triage when applicable.
  • Coordination of day to day PA/NP and EMT pt volume
  • Logistical planning and map utilization
  • Management of clinical tasks and follow-up in the Electronic Medical Record
  • Coordination of referrals for patients
  • Post-visit patient callbacks
  • Other responsibilities as identified

Minimum Qualifications:

  • 2 years of clinical experience; EMT, Medical Dispatch
  • 2 Year Customer Service
  • Experience with Athena EMR a plus
  • Ability to lift and carry equipment up to 30 pounds
  • Ability to walk up and down several flights of stairs easily

Required Competencies, Skills and Abilities:

  • Strong customer service capabilities
  • Excellent verbal communication
  • Ability to think critically in complex situations
  • Familiarity with Mac and PC operating systems

Benefits:

  • Career advancement opportunities
  • Be part of something new, exciting and progressive
  • Healthcare benefits and 401k provided with full-time employment

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.