DispatchHealth seeks a dynamic, experienced and strategic leader to join DispatchHealth as the Market Director for the Atlanta, GA community.

The Position

The Market Director, Atlanta, is a high integrity leader with a strong background of delivering results and growth. With a strong Clinical and Population Health background, he/she understands the healthcare industry and recent trends and is responsible for executing business plans to take the organization into the future. The right candidate will need to have a solid understanding of clinical and ACO process with an eye for innovation and cross-enterprise solutions creation.

Working in a start-up environment, the Market Director, Atlanta designs and implements key processes in both the clinical and business areas. This position helps lead the evaluation, development and implementation of strategic growth initiatives. Preference given to candidates who know the Atlanta medical markets and have a background in Marketing and Business Development.

The Market Director at DispatchHealth provides general management of a local office clinical dispatch center. The Market Director supports the clinical delivery team and performs standard medical back-office functions for roughly 25% of their time. 75% of their time is focused on Business Development and Marketing. The Market Director will report to the Regional Market Director.

About DispatchHealth

DispatchHealth is redefining healthcare delivery to offer on-demand care for people of all ages in the comfort of their own home. DispatchHealth's board-certified medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits and hospital re-admissions. Medical teams are available during the day and also on weekends, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.

Key Responsibilities

This is a leadership role with an exciting, broad array of strategic and operational areas of responsibility. These areas include:

  • Marketing and Growth
  • Internal Communications
  • External Communications
  • Community Affairs
  • Channel Partners (Payers, Health Systems, Senior Health, Home Health, etc.)
  • External Affairs
  • Recruiting & Retention
  • Facilities & Fleet Management
  • Community Services

The Market Director, Atlanta focuses on ensuring that all areas are operating effectively, and that they are aligned with the overall goals and strategy of the organization. In addition, the Market Director will be outward-facing in the community, regionally and nationally in terms of driving partnerships at these levels. This role offers a tremendous amount of latitude and visibility.

To be an innovator and launch successfully into new markets, DispatchHealth must demonstrate superior outcomes, provide seamless delivery of care, and ensure competitive cost structures. It must also stay at the cutting edge of emerging technologies and new delivery models. The Market Director helps the organization anticipates and responds effectively to evolving market and environmental trends.

Opportunities and Expectations for Leadership

The Market Director, Atlanta demonstrates meaningful progress within the first six to twelve months of her/his tenure, in a number of key areas.

  • Be a trusted and respected member of the Atlanta healthcare community, developing strong relationships at all levels
  • Be a visible, inclusive and transparent leader of the DispatchHealth staff in the Atlanta, GA Market
  • Develop a culture of excitement and optimism, and develop a staff that would recommend working at DispatchHealth
  • Develop goals that are clearly stated and understood by the Atlanta teams
  • Implement standards of service for care and ensure that the highest level of quality is maintained
  • Ensure all regulatory guidelines are met
  • Lead quality improvement activities
  • Meet/exceed operational and financial goals

Candidate Competencies/Qualifications

Education

  • A bachelor’s or master’s degree in business administration, healthcare administration, a clinical discipline or a related field.

Experience

  • Strong clinical background and population health experience.
  • 10+ years of experience in a healthcare or related business field with demonstrated ability to lead teams and make her/his organization more operationally efficient and effective. Candidates should have several years of experience aligning teams with organizational objectives.
  • Track record of financial responsibility and strengthening financial performance.

Values/Strengths

  • Interpersonal Skills: cultivating strong relationships, exhibiting an executive disposition, valuing stakeholders and building consensus
  • Business/Management: developing team talent, driving execution, financial acumen, making healthcare operations decisions
  • Leadership: empowerment/delegation, leading change, selling the vision, passion for results

Dispatch Health is an equal opportunity employer.

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.